Petals & Stems

Delivery & Payment Information

Everything you need to know about ordering from Petals & Stems

Delivery Options

Choose the delivery method that best suits your needs

Standard Delivery

€4.99

3-5 business days

  • Available across Croatia
  • Tracking included
  • Safe packaging
  • Delivery Mon-Sat
Most Popular

Express Delivery

€9.99

1-2 business days

  • Priority handling
  • Real-time tracking
  • Premium packaging
  • SMS notifications

Store Pickup

FREE

Same day available

  • No delivery fee
  • Ready in 2-4 hours
  • Expert consultation
  • Open 7 days a week

Delivery Coverage Area

Zagreb Region

Zagreb City, Velika Gorica, Samobor, Zaprešić, Dugo Selo

Standard & Express delivery available
Nationwide Delivery

Split, Rijeka, Osijek, Zadar, Pula, and all major cities

Standard delivery 3-5 business days
Free delivery on orders over €50 within Zagreb region

Payment Methods

We accept multiple secure payment options for your convenience

Credit & Debit Cards

Secure online payment

Visa Mastercard Maestro
SSL encrypted & PCI compliant
Bank Transfer

Direct payment to our account

  • • Payment details sent via email
  • • Order processed after confirmation
  • • Usually 1-2 business days
Cash on Delivery

Pay when you receive

  • • Available for standard delivery
  • • Additional fee: €2.00
  • • Exact change appreciated

Track Your Order

Stay informed about your delivery status from start to finish. We'll keep you updated every step of the way.

Order Confirmed

Email confirmation sent immediately

Preparing Your Bouquet

Fresh flowers selected and arranged

Out for Delivery

Tracking number provided via SMS/email

Delivered

Enjoy your beautiful flowers!

Track Your Package

Enter your order number to check the current status

Order number can be found in your confirmation email

Return & Exchange Policy

Your satisfaction is our priority

Freshness Guarantee

All flowers are guaranteed fresh for at least 7 days. If you're not satisfied with the quality, contact us within 24 hours of delivery for a replacement or refund.

Quality Assurance

Every bouquet is carefully inspected before delivery. We stand behind the quality of our flowers and arrangements 100%.

Photo Documentation

For quality issues, please provide photos of the flowers within 24 hours of delivery to expedite the resolution process.

Quick Support

Our customer service team responds to all inquiries within 2 hours during business hours. We're here to make things right.

Important Note: Due to the perishable nature of flowers, cancellations must be made at least 24 hours before scheduled delivery. Custom arrangements cannot be returned once created.

Frequently Asked Questions

Common questions about delivery and payment

While we cannot guarantee exact delivery times, you can request a preferred time slot (morning, afternoon, or evening) during checkout. For express delivery, we offer more specific time windows. For time-sensitive deliveries, please contact our customer service team.

Our delivery driver will attempt to contact you by phone. If unavailable, we can leave the package with a neighbor (with your permission), at a safe location you specify, or arrange redelivery for the next business day at no extra charge.

Yes! We deliver Monday through Saturday as standard. Sunday and holiday deliveries are available for express orders with an additional fee of €5. Please note that some public holidays may have limited availability.

Absolutely! We use industry-standard SSL encryption and PCI-compliant payment processing. Your card information is never stored on our servers and is transmitted securely to our payment processor. All transactions are protected and monitored for fraud.

Still Have Questions?

Our customer service team is here to help with any delivery or payment inquiries

Phone
+385 1 234 5678
Email
[email protected]
Hours

Mon-Sat: 8:00-20:00

Contact Us